Job Tile
IT Infrastructure Engineer
Location:
Pingdu City, Shangdong Province

Job Description:

1. Works as onsite engineer in client’s company, pick up calling from users, provide local support to them, handle the related issue, such as OS & software issue, network issue, laptop, desktop, printer & desk phone issue;
2. Handle the service request from users, such as: Enable account, Add/remove permission, install OS & software;
3. Cooperate with our offshore support team and China team, provide assistance in daily operation and project, help to maintain the IT device, such as switch, server, network and firewall.
4. Follow ITIL process strictly, record and handle all incidents/service requests in IT system, record troubleshooting process and action in it, escalate incident if necessary;
6. Document and manage asset, Compose user manual; Follow up other tasks arranged by the manager

Requirement:
1. Must have college degree or above in computer science;
2. 2 years working experience on Tech Support, be familiar with all kinds of client support, such as Windows/office/LAN((wins/dns/tcp)/printer/desktop/laptop；

3. Ability to read and write English, oral English is a plus;
4. Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications; Ability to diagnose and rectify a wide range of computer hardware and software problems;
5. Certificate of MCSE, CCNA is a plus

受到創(chuàng)始人創(chuàng)業(yè)熱情的激發(fā),具有預(yù)見(jiàn)潛在市場(chǎng)機(jī)會(huì)的超強(qiáng)能力，HCL已經(jīng)成為技術(shù)領(lǐng)域的領(lǐng)跑者。1976年，在一個(gè)小車(chē)庫(kù)里孕育的遠(yuǎn)見(jiàn)卓識(shí)，在三十年后蛻變成為一家市值50億美元的全球科技企業(yè)。今天，HCL的軟件服務(wù)部門(mén)-HCL科技有限公司已成為一家經(jīng)營(yíng)業(yè)務(wù)轉(zhuǎn)型、企業(yè)和客戶應(yīng)用程序、基礎(chǔ)架構(gòu)管理、業(yè)務(wù)流程外包和工程服務(wù)的領(lǐng)先供應(yīng)商。HCL利用其遍布26個(gè)國(guó)家的全球交付模式，提供行業(yè)解決方案，如金融服務(wù)業(yè)、制造業(yè)、航空與國(guó)防業(yè)、電信、零售和快速消費(fèi)品、生命科學(xué)和保健、媒體娛樂(lè)、旅游、運(yùn)輸及物流、汽車(chē)、能源與公用事業(yè)等。
HCL在過(guò)去的四年間實(shí)現(xiàn)了3次的增長(zhǎng)證明了一個(gè)事實(shí)：其可在全球范圍內(nèi)實(shí)現(xiàn)業(yè)務(wù)改造的能力得益于其以客戶需求為核心的自我變革能力。這就是HCL擁有的全球公認(rèn)、獨(dú)特的管理模式。《時(shí)代》雜志稱HCL為“創(chuàng)新的動(dòng)力室，在那里員工可以發(fā)揮無(wú)盡的創(chuàng)造力”。HCL的核心價(jià)值和其首創(chuàng)的“員工優(yōu)先”理念已經(jīng)領(lǐng)導(dǎo)HCL在許多前沿領(lǐng)域取得成功和榮譽(yù)，并且作為哈佛、倫敦商學(xué)院、達(dá)頓商業(yè)出版和最近大衛(wèi)湯姆遜的新書(shū)《邁向十億的藍(lán)圖-以指數(shù)增長(zhǎng)的七要素》的研究案例。
目前，HCL的9萬(wàn)名工作人員正緊鑼密鼓地與500多個(gè)具有遠(yuǎn)見(jiàn)的客戶合作，幫助他們轉(zhuǎn)變運(yùn)行模式并啟動(dòng)變革來(lái)改變商業(yè)經(jīng)營(yíng)模式。