A Junior Infrastructure Engineer is responsible for providing first level network support, equipment maintenance and front-line customer support for all Telecom Systems under the Network Operations group. Those include Cisco, Arista, Juniper, Dell etc equipment, and ESXi platforms – server farms across all PrimeXM POPs.
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The position requires an energetic and mature individual who can function independently within the company strategy and be a cohesive and complementary team member. The successful candidate will also be expected to provide regular after-hours on-call support.

Main Responsibility:
?Work in the Network Operations Center monitoring corporate.
?Excellent customer service (by being courteous, knowledgeable, and professional) and communication skills (chat, email, phone, and in person).
?Troubleshoot network/system issues across a wide range of firewalls, routers, switches, modems, wireless controllers, servers, and other devices.
?Installing, maintaining, programming and testing networking hardware (wired and wireless, cabling, etc.).
?Knowledge and experience with Layer 1-7 troubleshooting.
?Knowledge and experience with SNMP protocol.
?Experience with virtualization technologies such as VMware/KVM is a plus.
?Utilize the trouble ticket system to log all requests and activities including documentation of special requests and customizations considered important for future support.
?Produce and update process and support documentation.
?Monitor the operational support systems to proactively identify service impacting events relating to IT, network, and facility conditions.
?Communicate with customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to customer requests.
?Communicate changes, outages to appropriate contacts.
?Escalate problems to the appropriate IS and business teams within the company or external vendors as required to achieve resolution.
?Keep current on industry products and technologies available for communications, (e.g. Internet services, protocols and networking equipment).

Key Requirement:
?Bachelor of Science or Computer Science, Engineering, Electrical Engineering, Information Systems or any other relevant field.
?Fluent spoken and written English and Greek is mandatory.
?Experience in Windows environment including Windows 2003/2008/2012 Servers and Linux.
?Must have integrity and strong communication skills.
?Efficiency and ability to take responsibility and get things done.
?A team player, and able to work with minimum supervision.
?Able to work under pressure and meet tight deadlines.
?After-hours on-call duties are part of this job.
?Candidate should also have the willingness to prepare for Industry Cisco CCNP level or any vendor equivalent exam.：

PrimeXM是全球領先的金融交易技術供應商。
自2010 年在瑞士蘇黎世成立以來，PrimeXM成功地拓展了全球市場，并快速成長為行業的領軍人。目前全球范圍內已有數百家金融企業，包括眾多知名的銀行、流動性提供者以及經濟商在使用我們的技術。我們的企業以專業透明著稱，PrimeXM的品牌也日益成為可靠、信賴的代名詞。隨著客戶的口口相傳，我們的用戶迅速增長，PrimeXM 社區正在不斷壯大。該社區為客戶更好地交換流動性及拓展關系網提供了無可比擬的國際性平臺，來自世界各地迅速增加的新用戶更不斷充實著我們的PrimeXM社區資源。我們的社區使客戶、客戶之間以及PrimeXM
形成了良性的互助關系，讓每個成員都在健康、透明的環境下迅速發展，互利共贏。

作為一個專業的金融交易技術供應商，PrimeXM一貫堅持透明與中立的立場，只專注技術研發，不涉足與客戶競爭的領域。我們積極地觀測市場動向、專心聆聽客戶的建議，不斷革新自己的技術，研發新功能；我們熱忱、活力、經驗豐富的團隊則來自全球18個國家和地區，大家各司其責，全心全力為我們的客戶提供最優質的產品及服務。